Booking Confirmation: Please check your booking confirmation carefully and inform us of any errors. Any variations to the journey(s) originally booked may be subject to additional charges, if these changes involve extra time and/or distance being covered. We will endeavour to check all flight details, connection times etc. supplied to us by the client but we cannot be responsible for any errors or cancellations or timetable changes which result in loss or delay to the client or passengers.
2. Pick Up Times: We will recommend pick up and journey times when requested, making allowances for the day and time of travel. We cannot be held responsible for any financial loss due to missed flights, connections, or meetings due to adverse weather, traffic conditions, road traffic accidents, road closures or breakdowns. The driver must not be asked to speed or drive recklessly to make up time.
3.Licensing/Insurance: We are licensed operators and have full private hire and public liability insurance. We will not carry more passengers than our insurance and licensing allows.
4.Damage/Soiling: Any malicious damage or deliberate breakages or carelessness resulting in damage to the vehicle will be charged directly to the person who placed the booking. Any passenger causing excessive soiling inside the vehicle will be charged for valeting of the vehicle (£100 at present). Excessive soiling is when the car is unusable for the next client.
5.Smoking/Food/Drink: We have a non-smoking policy in line with health & safety legislation. Smoking in the cars is not permitted. The driver will stop for a break if requested. Food and drink can only be consumed in the vehicle with the drivers permission (subject to Condition 4 above). No alcohol can be consumed in the vehicle.
6. Substitution/Sub Contractors: We reserve the right to substitute any vehicle to a larger vehicle at no extra cost to customer when necessary. We will endeavour to supply a vehicle of equal quality. We reserve the right to use subcontract drivers when required. All subcontractors are vetted to ensure the same level of service is provided.
7.Payment/Accounts: Full payment must be made either prior to the journey or at the supply of service. Payment can be made by BACS transfer, credit/debit card (fee may apply for business credit cards) or cash to the driver. We will carry out work on account for individuals or companies (subject to status). As a condition of opening an account with us the applicant will agree to pay all invoices issued within the terms agreed from the date of invoice. Statutory interest (8% above base rate) may be charged on all late payments.
8.Cancellation policy: The client will be liable to pay the full fare if less than 24 hours’ notice is given. Half fare is payable if notice is between 24-48 hours. No charge if more than 48 hours is given.
